Indosat Ooredoo Selects Ericsson’s Digital Monetization Platform to Deliver Fully Digitized CX

Source:-https://www.thefastmode.com

Indosat Ooredoo has selected Ericsson Digital Monetization Platform (DMP) transforming its business support systems (BSS) with Ericsson Digital BSS to deliver a fully digitized customer experience.

In this partnership, Ericsson’s Digital Monetization Platform will support Indosat Ooredoo’s digital transformation journey and boost its competitive edge by delivering personalized product offerings to its customers and enabling monetization of 5G, IoT and digital services for both consumers and enterprises.

Ericsson’s Digital Monetization Platform provides comprehensive support for charging, billing, order management and catalog capabilities for a digital operator. Catalog Manager will enable Indosat Ooredoo Business-to-Consumer and Business-to-Business services with digitized product lifecycle management. Order Care will bring consistent omnichannel product experience for Indosat Ooredoo customers. Charging and billing will enable real time rating and monetization of dynamic and personalized plans.

The Digital Monetization Platform includes open APIs and enables a micro services architecture which support speedy integration of new channels and services. It will enable business agility through DevOps for new services design, orchestration and monetization.

In Indonesia, Indosat Ooredoo and Ericsson have a long-standing technology and services partnership covering 2G, 3G, 4G and more recently, live 5G trials. As a global ICT leader, Ericsson’s solutions provide access to continuous technology upgrades and improvements for customers worldwide.