Verizon Taps Google Cloud AI to Enhance CCX
Limited Time Offer! For Less Than the Cost of a Starbucks Coffee, Access All DevOpsSchool Videos on YouTube Unlimitedly. Master DevOps, SRE, DevSecOps Skills! Enroll Now Source:-uctoday.com Google has plans for telecom providers, to help them enhance CX via artificial intelligence, and Verizon recently said it would pilot Google Contact Center Artificial Intelligence to “deliver more intuitive customer experiences.” To give you an idea of how intuitive these experiences could be, here’s a preview. Via natural language understanding, faster processing,
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