Limited Time Offer! For Less Than the Cost of a Starbucks Coffee, Access All DevOpsSchool Videos on YouTube Unlimitedly. Master DevOps, SRE, DevSecOps Skills! Enroll Now Source:-reportsobserver.us Service desk software facilitates the delivery of customer support at various levels of an organization through multiple channels. Levels may start from the front desk for simple customer queries and could go up to supervisory or managerial levels for bigger problems. Service desk software provides a ticketing platform for internal IT service management.